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Frequently Asked Questions (FAQ) ​

This section compiles the most common questions RelayX users encounter during subscription and tool usage, along with detailed solutions.

🔒 Account & Security ​

Q: Will other users see my query history and projects on a shared account? ​

A: No. RelayX employs proprietary Session Sandboxing technology. Your query projects, browser cookies, and local temporary data are stored and encrypted independently. Other users sharing the same plan cannot view, modify, or access your personal projects.

Q: How many devices can be online simultaneously with one subscription? ​

A: Most tools default to 1 device at a time (e.g., Ahrefs Lite/Standard, Similarweb). Some upgraded plans support multiple devices:

  • AdSpy Basic: Supports up to 3 devices simultaneously.
  • AdSpy Plus: Supports up to 5 devices simultaneously.
  • Undetectable AI Pro: Supports up to 2 devices. Please do not exceed your plan's device limit, as this may trigger security mechanisms and force your current session to disconnect.

🛠️ Technical Troubleshooting ​

Q: Why does the tool page show "Login expired" or "Incorrect password" when I click one-click login? ​

A: This usually occurs when the official platform updates its security mechanisms, or when an individual shared session expires. Please follow these steps to troubleshoot:

  1. Clear browser cookies: Go to your browser settings and thoroughly clear cache and cookies for the tool's domain, or use an Incognito Window to retry.
  2. Switch nodes: Go to the RelayX console and try using a backup server node.
  3. Resync: If errors persist, click "Resync Account" in the console. The system will automatically refresh with the latest valid token.

Q: How do I resolve the plugin warning "Conflict with security extension"? ​

A: If you have other shared tool proxy extensions, certain ad blockers (e.g., AdBlock), or aggressive security software installed, they may conflict with RelayX's session management. We recommend temporarily disabling other proxy or ad-blocking extensions when using RelayX tools, or enabling only the RelayX extension in Incognito mode.

💳 Billing & Refunds ​

Q: How long does it take for my subscription to activate after payment? ​

A: The vast majority of orders activate automatically within 3 minutes of payment completion. You can immediately refresh your personal center to view subscription details and obtain node access.

Q: Will I receive compensation if a node becomes temporarily unavailable due to an official tool upgrade? ​

A: Yes. Official tool upgrades are beyond our control. If a tool node requires maintenance exceeding 12 hours due to an upgrade, we will provide double compensation for the maintenance duration or process a proportional refund to protect your consumer rights.

TIP

If these common questions don't resolve your issue, please contact our online support or email [email protected]. Our technical support team will respond within 2 hours.