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Privacy Policy ​

Effective Date: July 18, 2026

RelayX values your personal information and privacy. This policy explains how we handle relevant information when you visit our website, register an account, purchase a subscription, submit a ticket, or contact support. If separate notices apply to specific features, those notices take precedence; minors should read and use our services under the guidance of a guardian.

1. Information We Collect ​

  • Account Information: Email address, username, phone number (if you choose to link one), encrypted login credentials, and account status.
  • Transaction and Subscription Information: Order number, product, amount, billing cycle, payment status, and activation and expiration dates. We generally do not store complete credit card numbers or payment passwords; payment information is processed by payment service providers in accordance with their policies.
  • Usage and Device Information: IP address, browser and device type, operating system, access time, page paths, error logs, and necessary cookies or local storage identifiers, used for maintaining login sessions, security protection, and service improvement.
  • Communications: Tickets you submit, feedback, screenshots, and communication records with our support team. Please do not submit sensitive information unrelated to issue resolution in tickets.
  • Update Subscription Information: Email addresses you voluntarily submit, confirmation and unsubscription times, content preferences, and necessary consent records, used to manage product and service update subscriptions.

2. How We Use Information ​

We use the above information to create and manage accounts, process orders and subscriptions, provide activation and after-sales support, send service notifications, identify fraud and security risks, improve products and the Help Center, and fulfill legal obligations. We will only send product and service updates after you actively subscribe and confirm your email address; specific scope, preference management, and unsubscription methods are detailed in the Product and Service Update Subscription Rules. Without your consent, we will not sell personal information to third parties, nor will we profile or market to you based on sensitive information unrelated to you.

3. Cookies and Similar Technologies ​

We may use necessary cookies or local storage to save login status, theme preferences, and security tokens, and use de-identified access data to understand page performance. You can manage cookies through your browser settings; disabling necessary cookies may prevent login or cause some features to become unavailable.

4. Information Sharing and Delegated Processing ​

To complete payments, cloud storage, message delivery, customer service tickets, log monitoring, and infrastructure hosting, we may delegate processing to evaluated service providers to the minimum extent necessary, and require them to use information only according to our instructions and contractual agreements. We may also disclose information as required by law in cases of mergers, reorganizations, dispute resolution, or legal requirements. When cross-border transfer is involved, we will follow applicable legal procedures and provide necessary notice.

5. Retention Period and Security Measures ​

We retain information for the shortest period necessary to fulfill the purposes for which it was collected; we may extend retention when required by law or for dispute resolution. We implement access controls, transmission encryption, tiered authorization, log auditing, and backups to protect information, but no internet transmission is absolutely secure. When security incidents that may affect your rights occur, we will notify you as required by law and take remedial measures.

6. Your Privacy Rights ​

To the extent permitted by applicable law, you may access, correct, or delete personal information, withdraw consent, deactivate your account, or request explanations of information processing rules. You can modify some information in your account settings; for other requests, please submit a ticket through the Help Center or email [email protected]. To protect account security, we may verify your identity first; after deletion or deactivation, information that must be retained or anonymized by law may not be immediately deleted.

7. Minors' Information ​

RelayX does not primarily target minors as its service audience. If a guardian discovers that a minor has provided us with personal information without consent, please contact us using the methods above, and we will handle it in accordance with the law after verification.

8. Third-Party Services and Links ​

The website may contain links to third-party tools, payment services, or external websites. Third parties will process information according to their own privacy policies, and RelayX is not responsible for their practices. Before using third-party tools, please read their privacy notices and confirm your authorization scope.

9. Policy Updates and Contacting Us ​

We will post privacy policy updates on this page and notify you through reasonable means for significant changes. If you have questions, complaints, or requests regarding personal information processing, please email [email protected] or submit a ticket through the Help Center. We will respond within a reasonable time.

This policy is a general platform statement and does not constitute a commitment to specific third-party tools' privacy practices. Please confirm applicable privacy rules based on the tools you actually use and your location.