RelayX Purchase Rules

Effective Date: July 20, 2026
Version: 2026-07

These rules apply to your direct purchases of software tool subscriptions and related digital services through RelayX. For purchases made through partner channels using redemption codes or entitlement vouchers, the financial transaction is handled by the original sales channel, while redemption and usage are subject to the account, activation, and usage provisions of these rules.

1. Pre-Order Verification

Please verify the following information before payment:

• Tool name, plan version, subscription term, and activation method;
• Available features, quotas or credits, device limits, concurrency limits, and regional/browser requirements;
• Shared edition, dedicated edition, or other license types, and whether extension installation is required;
• Actual payment amount, discount conditions, activation method, and special after-sales notes.

Features of different tools are provided by their respective service providers. Functions, APIs, bulk export capabilities, or specific business outcomes not explicitly included on the product page are not considered RelayX commitments. Please confirm that the service is suitable for your devices, region, and intended use.

2. Pricing, Discounts, and Orders

• Prices are displayed in RMB unless otherwise noted. The amount shown on the checkout page is the basis for payment.
• When creating an order, the system saves a snapshot of the plan, price, entitlements, and agreement version. Orders are typically valid for 30 minutes; expired unpaid orders will be automatically closed, requiring re-ordering at current prices.
• Discounts only apply to eligible direct RelayX purchases and cannot be redeemed for cash. Refunds are calculated based on the net actual payment amount, not the original price.
• If prices or plans change before payment, the system may require you to return to the product page for reconfirmation; for paid orders, existing entitlements are fulfilled according to the order snapshot, except where otherwise agreed by both parties or required by law.
• Do not submit duplicate orders or make duplicate payments. When payment status is unclear, check your order status or contact support first.

3. Payment and Activation

• You should use your own payment method or one you are legally authorized to use. Payment success is determined by payment channel results and RelayX server confirmation records.
• Most orders are activated within 3 minutes after payment confirmation; delays may occur due to third-party service synchronization, risk verification, or system maintenance.
• Successful payment without immediate entitlement issuance does not mean you need to pay again. RelayX will continue to fulfill the order; if fulfillment is impossible after verification, you may choose an available alternative or request a refund per the Refund Policy.
• Subscription start dates are based on order and subscription detail records. Plans requiring user-initiated activation will clearly indicate activation deadlines on the page.

4. Renewals and Auto-Renewal

• Plans do not auto-charge by default; renewals are initiated by you.
• Auto-renewal only activates when explicitly supported by the plan and you separately authorize it. Billing cycle, amount, reminders, and cancellation methods are as shown on the authorization page.
• Disabling auto-renewal only prevents the next billing cycle charge; it does not affect the current paid period and is not equivalent to requesting a refund.
• Early renewal for the same tool and plan typically extends from the current expiration date; purchases after expiration typically start from the new entitlement activation time. Special notes on the order page take precedence per the order snapshot.

5. Usage Requirements

You must comply with product page restrictions, the Terms of Service, and third-party tools' lawful use rules. You may not:

• Resell, rent, share access credentials, or allow unauthorized third parties to use the service;
• Modify third-party account passwords, emails, two-factor authentication, or security settings;
• Use crawlers, high-concurrency scripts, or other methods to bypass quotas, device limits, regional restrictions, or access controls;
• Engage in illegal activities, infringe on others' rights, or interfere with RelayX and third-party services' normal operation;
• Exploit payment, discount, refund, or technical vulnerabilities for profit.

Violations may result in access restrictions, subscription suspension, or termination. Remedies are determined based on the nature of the conduct, impact, and verifiable records; legally required refunds are not excluded by this provision.

6. Service Changes and Maintenance

Third-party tools may adjust features, interfaces, quotas, or access policies. RelayX will provide notice, migration, alternative nodes, or compensation within reasonably practicable limits. The following arrangements apply based on actual impact:

• Platform-caused continuous unavailability exceeding 12 hours for the same service: priority compensation based on verifiable affected duration;
• Continuous unavailability exceeding 72 hours with no available alternative: refund may be requested for the remaining unfulfilled portion;
• Scheduled maintenance with reasonable advance notice, or failures caused by user devices, networks, or violations: typically not counted as service interruption.

These arrangements do not limit your rights under applicable law.

7. External Channel Redemption

• Redemption codes are not RelayX discount codes and cannot be applied as cash discounts at checkout.
• After successful redemption, plan entitlements are based on the snapshot shown on the redemption confirmation page.
• Transaction amounts, payment receipts, and refunds for external channel orders are handled by the original sales channel; RelayX may provide that channel with verification results including purchased quotas, consumed quotas, and remaining entitlements.

8. Agreement Effect and Contact

By checking agreement and submitting your order, these rules, the refund policy, terms of service, product page descriptions, and order snapshot together constitute the transaction agreement. Restrictions or exceptions significantly affecting your interests should be prominently presented and confirmed by you at the time of ordering.

If these rules conflict with mandatory provisions of applicable law, the law prevails. For questions, please submit a ticket through the Help Center or your account dashboard.