Subscription Payment & Support Guide

Effective Date: July 20, 2026

This page serves as your quick reference for RelayX subscriptions, payments, and support. Before placing an order, please review the benefits and limitations displayed on the specific plan page, along with the following two policies:

• Purchase Rules: Scope, pricing, orders, activation, renewals, and usage requirements.
• Refund Policy: Refund conditions, amount calculations, application process, and processing times.

IMPORTANT

The plan, billing cycle, quota, device limits, and special support terms shown on the product page and order confirmation page are integral parts of this transaction. If a specific order contains terms more favorable to you than these general rules, those terms shall prevail; where mandatory laws apply, such laws shall govern.

Purchase & Activation

1. Select your plan on the tool details page, verifying the price, validity period, quota, and device limits.
2. On the subscription confirmation page, read and agree to the Purchase Rules, Refund Policy, and Terms of Service.
3. Orders are held for 30 minutes; please complete payment before the countdown expires.
4. Once payment is confirmed by the platform, subscription provisioning begins. Most orders complete within 3 minutes; refer to the status in "Order Details" and "Subscription Management" for definitive information.

If your payment status remains "Confirming" or "Activating" for an extended period, do not submit duplicate payments. Retain your order number and payment receipt, then submit a support ticket. We will verify the payment and provisioning status.

Renewals & Expiration

• RelayX plans default to manual renewal by the user; we do not charge automatically without explicit authorization.
• Auto-renewal only takes effect when explicitly supported on the product page and you separately complete auto-debit authorization; you may disable this in Subscription Management.
• Renewing the same tool and plan before expiration typically extends from the original expiration date; repurchasing after expiration typically begins from the new activation time.
• Upon expiration, access rights and unused quotas may be revoked. Please export any legally permissible personal data before expiration.

Support Channels

• Order Refunds: Go to "Account → Order Management → Order Details → Request Refund."
• Complex Issues: Submit a ticket in Account Center, linking the relevant order or subscription.
• Live Support: Submit a ticket through the Help Center or Account Center.

When submitting, please provide your order number, issue occurrence time, error messages, and relevant screenshots. Do not include third-party account passwords, payment passwords, SMS verification codes, or complete bank card information in tickets.

FAQ

What if my subscription hasn't activated after successful payment?

First refresh your order details and allow time for system confirmation. If activation exceeds the estimated time shown on the page, please submit a support ticket. If we verify non-fulfillment, we will process according to the Refund Policy.

Can redemption code orders be refunded through RelayX?

When redemption codes are sold through external channels, RelayX verifies benefit usage while the original sales channel handles refund review and fund return. Please contact your original purchase channel first.

Is compensation provided for tool maintenance?

For platform-caused continuous unavailability exceeding 12 hours for the same service, we prioritize time-based compensation based on verifiable impact scope; for continuous unavailability exceeding 72 hours without available alternatives, you may apply for refund of the remaining unfulfilled portion per the Refund Policy. Scheduled maintenance, user network or device issues, and third-party tool partial feature adjustments do not constitute platform service interruptions.