Product and Service Update Subscription Rules

Effective Date: July 19, 2026

These rules explain how RelayX sends product and service updates to users who actively subscribe. This subscription is optional and is not required for registration or use of RelayX's core services. It also does not affect essential business notifications such as orders, account security, and after-sales support.

1. What You Will Receive

Product and service updates may include:

• New tools, plans, or feature launches;
• Service capacity adjustments, important maintenance results, and changes to platform usage policies;
• User guides, case studies, and new help center content;
• Promotions and marketing activities. Activity promotions are disabled by default unless you actively opt in through your delivery preferences.

Urgent incidents, login security alerts, order status updates, subscription renewals, and ticket replies are considered essential business notifications and are not subject to the marketing unsubscribe settings in these rules.

2. How to Subscribe

You can opt in to "Receive product and service updates" during registration, or submit your email address via the footer on the RelayX website. This option is unchecked by default; declining or not selecting it will not affect your registration.

After submission, we will send a confirmation email to that address. The subscription only becomes effective after you complete confirmation within the validity period of the confirmation link. If confirmation is not completed, we will not use that email address to send product and service updates.

Phone number registration does not currently support direct subscription. To receive updates, please register with an email address, or submit a valid email address via the website footer afterward.

3. Sending Frequency and Content Preferences

We schedule sends based on actual product and content updates, do not guarantee a fixed frequency, and implement frequency controls to avoid repeated interruptions in a short period. You can choose to receive some or all of the following: product launches, service updates, user guides, and activity promotions.

We will not sell your email address because you subscribed to product and service updates, nor will we bypass your delivery preferences to send unrelated marketing content. Personal information handling is also subject to the Privacy Policy.

4. Modifying Preferences and Unsubscribing

Every product and service update email includes preference management and unsubscribe options. You can:

• Disable a specific category of updates;
• Turn off all product and service updates at once;
• Resubmit your email address via the website and confirm again to re-subscribe later.

Unsubscribing does not require logging in, providing a reason, or contacting customer support. It takes effect immediately for subsequent sends. Individual emails already in the delivery process may experience a brief delay due to system processing.

5. Email Confirmation and Security

Confirmation, preference management, and unsubscribe links are for the recipient's use only. Please do not forward them publicly. If a link expires, you can resubmit your email address via the website footer. If you receive a confirmation email that you did not request, simply ignore it; unconfirmed requests will not take effect.

6. Rule Updates and Contact

We may update these rules based on product capabilities, legal requirements, or changes to delivery channels. Significant changes will be communicated through the help center, in-app notices, or other reasonable means.

If you have questions about your subscription status, unsubscribe results, or personal information handling, please submit a ticket through the help center or send an email to [email protected].

These rules apply together with the Privacy Policy; for matters involving RelayX core services and account usage, please also review the Terms of Service.